The Royal Guarantee
We hand pick all our flowers 3-4 times a week from local farms and wholesale flower markets. We do our best to pick the freshest and most beautiful flowers for our designs. Sometimes it is difficult to tell if they have been held for a longer time with the growers. We appreciate your understanding and informing us if there are any concerns when you receive your flowers.
To insure long lasting beautiful flowers please add fresh water to your flowers as soon as you receive them because water may spill during delivery. For long lasting blooms, change the water daily and trim the stems every few days. Keep the flowers away from heat and away from fruits.
You can expect the flowers to last 3-7 days. As flowers are a perishable item, some flowers will not last as long. We design with some flowers open and some closed so that you can enjoy the beauty of new blossoms over time. Removing blooms as they fade will help the other flowers stay fresh.
If your flowers do not last 3 days, please email us a photo right away so that we can send you a replacement. We must receive photos and any concerns within 24 hours of delivery. It is natural for roses to come with “guard petals” we usually leave these on so the roses don’t blow open right away. These petals may look dry or brown but it doesn’t mean the roses aren’t fresh. You can gently remove them after you receive your flowers.
A request for a FULL refund requires return of floral arrangement.